Last updated: September 23, 2026
Article 1 – Seller
These general terms and conditions of sale (the “Terms”) apply to all sales concluded on the Félicosy website, operated by Walid Makhloufi, entrepreneur individuel (EI) (French sole proprietorship), registered under SIRET number 981 719 172 00018, whose place of business is located at 3 square Rodin, 37000 Tours, France. Contact: via our contact page, by email at felicosy5@gmail.com or by phone at 06 02 42 54 39.
Article 2 – Scope
These Terms apply to consumers, within the meaning of the French Consumer Code (Code de la consommation), who place orders on the website. Any order implies full and complete acceptance of the Terms in force on the day the order is placed.
Article 3 – Products
Products are described as accurately as possible. Photographs are not contractually binding; slight variations in color or finish may exist. Offers are valid while supplies last at our suppliers.
Article 4 – Prices
Prices are shown in euros; for customers in the United States and Canada, they are displayed in US dollars (USD) or Canadian dollars (CAD). VAT not applicable, Article 293 B of the French General Tax Code (CGI). Shipping costs are shown before the order is confirmed. The seller may change its prices at any time; the price applied is the one displayed at the time of the order. Any announcement of a price reduction complies with Article L112-1-1 of the French Consumer Code.
Article 5 – Orders
The customer selects products, reviews their cart, enters their delivery information, chooses a payment method and then confirms the order. A confirmation email summarizing the order is then sent to the customer. The seller reserves the right to cancel any order in the event of a prior dispute or suspected fraud.
Article 6 – Payment
Payment is due when the order is placed, by bank card or any other method offered at checkout. Transactions are secured by our payment providers; the seller never has access to the customer's full banking details.
Article 7 – Delivery
Delivery areas, costs and times are detailed on our Shipping page. In the event of a significant delay, the customer may, under the conditions of Article L216-6 of the French Consumer Code, terminate the contract after a formal notice has gone unheeded. The customer must report any anomaly (damaged package, missing product) as soon as possible.
Article 8 – Right of withdrawal
In accordance with Article L221-18 of the French Consumer Code, the customer has 14 days from receipt to withdraw from the contract without having to give a reason. Félicosy voluntarily extends this period to 30 days (commercial “money-back” guarantee). The customer notifies their decision by any unambiguous statement, for example via our contact page, by email to felicosy5@gmail.com or using the form below. Return costs are borne by the customer, except for defective or non-conforming products. The refund, including standard shipping costs, is made within 14 days of receipt of the product or of proof of its shipment. Unsealed filters cannot be returned for hygiene reasons (Article L221-28 of the French Consumer Code). Details on our Returns & Refunds page.
Withdrawal form
To: Walid Makhloufi EI – Félicosy, 3 square Rodin, 37000 Tours, France – felicosy5@gmail.com:
I hereby give notice that I withdraw from my contract for the sale of the goods below:
Ordered on / received on: …
Order number: …
Consumer's name: …
Consumer's address: …
Date and signature (if notified on paper): …
Article 9 – Legal guarantees
All products are covered by the legal guarantee of conformity (Articles L217-3 to L217-20 of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code).
The consumer has two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, the consumer only needs to establish the existence of the lack of conformity, not the date on which it appeared. The consumer may obtain repair or replacement of the goods or, failing that, a price reduction or termination of the contract. The consumer may also invoke the guarantee against hidden defects within two years of discovering the defect.
Article 10 – Liability
Products are intended for household use with pets and must be used in accordance with their instructions. Toys should be used under supervision. The information published on the website does not replace a veterinarian's advice.
Article 11 – Personal data
The data collected is processed in accordance with our privacy policy.
Article 12 – Mediation and disputes
In the event of a complaint, the customer first contacts customer service at felicosy5@gmail.com or at 06 02 42 54 39. If no amicable solution is reached within a reasonable time, and in accordance with Articles L611-1 et seq. of the French Consumer Code, the customer may refer the matter, free of charge, to the consumer mediator to which the seller belongs:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris
Website: www.cm2c.net
Online referral: www.cm2c.net/declarer-un-litige.php
Article 13 – Félicosy Monthly Box (subscription)
13.1 Purpose. The Félicosy Box is a monthly subscription of indefinite duration with no minimum commitment. Each month, the subscriber receives a box of products (toys, accessories, care products; no food) selected by Félicosy according to the chosen plan: Mini (3 products per month), Classic (4 products per month) or Premium (5 products per month). The price of each plan is displayed on the Box product page, and the store value of each box is always higher than the price of its plan. The store value is the sum of the selling prices of the products on the website on the day of shipment. The contents change every month and are not disclosed in advance.
13.2 Price and payment. The plan price is paid when ordering, then charged automatically every month on the same date to the saved payment method, until cancellation. Shipping is free in the areas we serve. Any price change is notified by email at least 30 days before it takes effect; the subscriber may cancel free of charge before it comes into force.
13.3 Shipping. Each box ships within 1 to 3 business days after billing, then is delivered within the times shown on our Shipping page.
13.4 Cancellation, pause and plan changes. In accordance with Article L215-1-1 of the French Consumer Code, the subscriber may cancel at any time, free of charge and without giving a reason, directly online from their customer account (“Subscriptions” section, “Cancel” button), or by message via our contact page or at felicosy5@gmail.com. A cancellation requested at least 48 hours before the next billing date takes effect before that billing; otherwise, it takes effect at the following billing date and the box already paid for is shipped. A cancellation confirmation is sent by email. The subscriber may likewise pause their subscription or change plans; the change applies from the next billing date.
13.5 Withdrawal. The 14-day withdrawal period runs from receipt of the first box (Article L221-18 of the French Consumer Code). In the event of withdrawal, the subscription is canceled and the returned box is refunded under the conditions of Article 8.
13.6 One-time purchase. A box can also be purchased individually, without a subscription, at the price of the chosen plan.
These Terms are governed by French law.