Where's my package?
As soon as your order ships, you'll receive a shipping confirmation email with your tracking number and a link to follow your package in real time. Be sure to check your spam folder too.
Track my order
- Open the Félicosy shipping email and click “Track my package”.
- Or log in to your account to see the status of all your orders.
My tracking hasn't updated
That's normal for a few days: your package may be in international transit between two logistics hubs without a new scan. If nothing changes for more than 10 days, or if your package hasn't arrived 25 business days after shipping, contact us with your order number and we'll take care of it.
More information on our Shipping page.