Orders & payment
Is checkout secure?
Yes. Our site is encrypted (HTTPS) and payments are processed by certified providers. We never have access to your full card number.
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard), plus the payment options offered at checkout (Apple Pay, Google Pay, PayPal where available).
Can I change or cancel my order?
Yes, as long as it hasn't shipped yet. Reach out as soon as possible through our contact page.
Do you offer discounts?
Yes: 10% off 2 items and 15% off 3+ items, applied automatically in your cart. You can also sign up for our newsletter to get 10% off your first order.
Shipping
How much is shipping?
Tracked shipping is free over $49 (US) / CA$69 (Canada); otherwise it's $5.95 (US) / CA$7.95 (Canada). Import duties are handled by us for US and Canada orders, so there are no surprise fees at delivery.
How long does delivery take?
Orders are prepared in 1–3 business days, then delivered in about 7–14 business days (rechargeable products can take a little longer). Get all the details on our Shipping page.
How do I track my package?
You'll receive an email with your tracking number as soon as your order ships. See also our Order Tracking page.
My order arrived in several packages. Is that normal?
Yes, some products ship from different warehouses. You'll get tracking for each package, at no extra cost.
The Félicosy Box
How does the monthly Box work?
Choose a plan (Mini, Classic or Premium) and the “Monthly subscription” option. Every month, you'll receive a box of different goodies, always worth more than what you pay, with free shipping. Your first box comes with an extra welcome discount. Discover the Box
Can I cancel anytime?
Yes, there's no commitment. You can cancel, pause or switch plans in just a few clicks from your account (under “Subscriptions”), at least 48 hours before your next billing date.
Can I give a box as a gift without subscribing?
Yes: choose the “One-time purchase” option on the Box page to order a single box, with no renewal.
Returns & warranties
Can I return a product?
Yes, you have 30 days after delivery to change your mind. See our Returns & Refunds page.
My product is defective. What should I do?
Contact us with a photo or a short video: we'll offer you a replacement or a refund, free of charge.
Our products
Is the interactive ball right for every cat?
It's suitable for cats and kittens from about 3 months old. Even the most cautious cats usually warm up to it after a few minutes of playing with you.
Is the cordless fountain noisy?
No, its pump is whisper-quiet and only runs when your cat comes close (in sensor mode).
How often should I change the fountain filter?
Every 2 to 4 weeks, depending on how many cats you have. Replacement filters are available on the cordless fountain page (“Replacement filter only” option).
Does the self-warming pad need electricity?
No, none at all. It reflects your cat's own body heat back to them thanks to a built-in thermal-reflective layer.
Does the window hammock really stay put?
Yes. On smooth, clean glass, its reinforced suction cups hold up to 20 kg (44 lb). Just check the attachment from time to time.
Still have a question?
Write to us from our contact page: we reply within 24–48 hours.